Shipping & Returns

Shipping Policy for Hardware:
In stock items will be shipped within one business day of order receipt for credit card orders. For backordered items, your credit card will not be charged until the items are shipped.

Shipping Policy for Software:
All software products are delivered electronically. After you place your order for software products, you must print and sign the Order Confirmation e-mail that you will receive after placing your order. This Order Confirmation identifies the workstation(s) on which the software will be used. It must be signed and returned to us either by FAX or by mail before the software and license keys, if applicable, will be delivered to you. Software products are delivered as e-mail attachments, unless you contact us and request delivery by some other means.

Cancellations:
You may cancel your order for any reason at any time prior to shipment. Once your order ships, it is subject to the Return Policy. If you refuse your shipment, you will be credited for the return of any products, but will be billed for actual shipping charges.

Return Policy:
Hardware products may be returned for any reason within 30 days of receipt. You must first obtain a return authorization from Dassault Systemes before returning them. You may obtain a return authorization by either calling (866) 482-2326 or by e-mailing sales@cadam.com. Software products that have been downloaded can also be returned for any reason within 30 days of receipt of your download notification.

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