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Terms and Conditions
About Us:
The CADAM Store and the CADAM Drafting website are owned
and operated by Dassault Systemes of America, a wholy
owned subsidiary of Dassault Systemes. Dassault Systemes
of America is located at:
6320 Canoga Avenue
Woodland Hills, CA 91367-2526
Tel: +1 818 999 2500
Fax: +1 818 999 3535
The Dassault Systemes corporate headquarters are located
at:
9, quai Marcel Dassault - B.P. 310
92156 Suresnes Cedex - FRANCE
Tel: +33 1 40 99 40 99
Fax: +33 1 42 04 45 81
Products:
Products sold through The CADAM Store are designed to enhance the use of
the CADAM Drafting family of products by improving the user's
productivity or by extending the function available in the
product. The CADAM Drafting software itself is not available
through The CADAM Store. CADAM Drafting software can be purchased through your IBM sales representative or through a
CADAM Drafting Value Added Reseller. For a list of CADAM
Drafting Value Added Resellers in your area, please contact:
Joe Hart
Dassault Systemes of America
6320 Canoga Avenue
Woodland Hills, CA 91367-2526
(818) 673-2297
joe_hart@ds-us.com
Additional information about products on this website can be
obtained by calling (818) 673-2246 M-F between 9:00am and 5:00pm PST or by e-mailing productinfo@cadam.com.
Privacy Statement:
Information you enter on our website is stored in a database on
our secure server. This information is used only to complete
the processing of your order (e.g., billing and shipping) and
is not shared with any other parties for any other purpose.
Sensitive data, such as credit card information, is protected
during transmission through the use of Secure Sockets Layer (SSL)
software, which encrypts the data as it is transmitted. Once
stored on our server, it is protected against unauthorized access
by firewalls and other security measures.
Ordering:
For your convenience, you may use our secure Order Form on this
website to place your order.
Payment:
There are several ways in which you can pay for your purchase. Visa and Mastercard are accepted for payment worldwide.
Within the United States, orders over $750 may be purchased with a Purchase Order. If you wish to use the Purchase Order option, select "Purchase Order" for the payment method when checking out, print your invoice, then FAX a copy of the invoice, along with your Purchase Order, to us at 818-673-2282. Purchase Orders are not accepted for shipment of products outside the United States. If you have ordered CADAM Drafting Keypads, your order will be shipped as soon as your Purchase Order is received and approved by our accounting department. If you have ordered software, a completed license agreement must also be received before your order will be shipped.
Customers outside the United States may arrange for payment by Bank Wire Transfer. If you wish to use this option, select "Bank Wire Transfer" for the payment method when checking out. Our bank routing information will be e-mailed to you at the e-mail address you provided as part of your shipping information. If you have ordered CADAM Drafting Keypads, your order will be shipped as soon as we verify deposit of funds. If you have ordered software, a completed license agreement must also be received before your order will be shipped.
Order Acknowledgements:
Receipt of your order will be acknowledged by e-mail. You should
receive your acknowledgement within 24 hours. If you do not
receive this acknowledgement, please contact us at (818) 673-2246
M-F between 9:00am and 5:00pm PST or by e-mailing productinfo@cadam.com.
Shipping Policy for Hardware:
In stock items will be shipped within one business day of order
receipt for credit card orders. For backordered
items, your credit card will not be charged until the items are
shipped. Shipping via second day air within the United States
is included in the price of all items, unless otherwise noted.
Additional shipping charges may be incurred for international
orders. In this case, you will be notified, and asked to
acknowledge, these additional charges vie e-mail. Neither the
item nor the additional shipping charge will be billed to your
credit card until we receive your acknowledgement.
Shipping Policy for Software:
All
software products are delivered electronically. After you place your order for software products, you must print the invoice page which contains a software license agreement This agreement identifies the workstation(s) on which the software will be used. It must be signed and returned to us either by FAX or by mail before the software and license keys, if applicable, will be delivered to you. Software products are delivered as e-mail attachments, unless you contact us and request delivery by some other means.
Cancellations:
You may cancel your order for any reason at any time prior to
shipment. Once your order ships, it is subject to the Return
Policy. If you refuse your shipment, you will be credited for
the return of any products, but will be billed for actual
shipping and handling charges.
Return Policy:
Hardware products may be returned for any reason within 30
days of receipt. You must first obtain a return authorization
from Dassault Systemes of America before returning them.
You may obtain a return authorization by either calling
(818) 673-2246 or by e-mailing productinfo@cadam.com. Software
products that have been downloaded can also be returned for
any reason within 30 days of receipt of your download
notification.
Taxes:
Residents of California are charged California State
Sales Tax at 7%. Residents of other states and countries are
responsible for payment of any applicable country, state
and local taxes.
Warranty information:
Hardware products are warranted against defects for a
period of one year. Software that does not have an annual
license charge is warranted against defects for a period
of 90 days. (Extended support for these software products
may be purchased separately. Please e-mail
productinfo@cadam.com for more information on extended
support.) Software that does have an annual license
charge is warranted against defects as long as the
purchaser remains current on their annual license charge
and remains on the latest available version of the product.
Hours of Operation:
Our normal business hours are 8:00am to 5:00pm PST Monday
through Friday.
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